Eccotemp ET-32 Instruction Manual download pdf (Page 16)

WARRANTY CLAIMS PROCEDURE

RETURN MATERIAL AUTHORIZATION (RMA) – Upon verifying that a unit or part is covered under

warranty, service personnel must complete a “Return Material Authorization” with the following

nformation:

1. Model and SERIAL NUMBER 5. Date of original installation

2. Name of owner 6. Customer’s replacement parts

3. Service address 7. Shipping address

4. Defective part 8. Payment information for Shipping

Replacement unit/parts(s) will be shipped when the unit/part(s) have been received, inspected and

verified to be under warranty. Or if the customer desires, the unit/parts will be advance shipped

with prepayment immediately. If the unit/part(s) are advance shipped Eccotemp will reimburse the

customer for the cost of the unit/part(s) upon receipt inspection and verification that a defective

unit/part is covered by a warranty. SHIPPING COSTS FOR PARTS OR UNITS RETURNED TO THE

MANUFACTURER ARE TO BE PREPAID BY CLAIMANT AND SUCH SHIPPING COSTS ARE NOT COVERED IN

THE WARRANTY. Return the completed “Return Merchandise Authorization” to Eccotemp Systems, LLC

clearly identifying the unit or part(s) and nature of defect. Any return shipment must have the RMA

number clearly marked on the package or it may be refused.

If service personnel have repaired the unit to operable condition with their own inventory, Eccotemp

Systems, LLC, upon receipt of defective parts, will replace or issue credit for those parts verified to

be under warranty.

Owner must promptly notify the installing contractor/dealer to obtain service under warranty.

Prepare to give the nature of the problem, the model and serial number of the heater, and the date

of original purchase. If for any reason the installing contractor/dealer cannot be located or fails

to provide satisfactory warranty service, the Owner should contact Eccotemp Systems, LLC by

telephone or mail.

Eccotemp Systems, LLC

315-A Industrial Road

Summerville, SC 29483

866-356-1992

support@eccotemp.com

REFER TO YOUR MANUFACTURER’S LIMITED WARRANTY

FOR COMPLETE DETAILS

This product was manufactured under quality control guidelines established by the manufacturer.

Certification Approvals received by this product after extensive testing were received with the

component parts chosen and installed by the manufacturer.

FAILURE TO USE EQUIPMENT, COMPONENT PARTS APPROVED BY THE MANUFACTURER VOIDS ALL

WARRANTIES. FAILURE TO USE MANUFACTURER’S APPROVED COMPONENT PARTS MAY RESULT IN

BODILY INJURY INCLUDING DEATH AND/OR DAMAGE TO PROPERTY.

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Eccotemp ET-32 Instruction Manual Page 16